Privacy Policy

Tama Laundry

Effective Date: July 15, 2026 Last Updated: July 15, 2026

1. Who We Are

This Privacy Policy explains how Tama Laundry LLC ("Tama Laundry," "we," "us") collects, uses, and shares personal information when you use our laundry pickup-and-delivery service, mobile app, and websites (the "Service"). Tama Laundry LLC, a Hawaii limited liability company based in Honolulu, Hawaii, is the controller of your personal information and operates on the Tama OS platform provided by Tama OS LLC, which supplies the underlying technology.

Questions or requests: support@tamalaundry.com (Tama Laundry LLC, PO Box 22766, Honolulu, HI 96823).

2. Information We Collect

We collect the following categories of personal information. We collect only what we need to provide the Service.

2.1 Information you provide.

• Identity and contact information: your first and last name, email address, and phone number (stored in standardized international "E.164" format). Your preferred language and account type (personal or business).
• Addresses: pickup and delivery addresses you enter, including street lines, city, state, ZIP, property type, and any special access or handling instructions. When an address is entered, we also derive and store its approximate geographic coordinates (latitude/longitude) to route drivers.
• Order information: your order history, including estimated and actual laundry weights, selected services and options, pickup/delivery windows, order status, and receipts.
• Support content: the subject, category, and description of support tickets you open, the messages you send us, and any photos you attach to a support conversation.
• Laundry photos (optional, at booking): if you choose to submit a photo of your laundry to estimate its weight, we process that image to produce an estimate (see §4.4). This photo is used to generate the estimate and is not stored by us for that purpose.
• Preferences: your laundry preferences and your notification preferences (which channels you want to hear from us on).

2.2 Payment information. When you add a card, your card details are collected directly by our payment processor, Stripe. We do not receive or store your full card number or security code. Our systems store only a Stripe payment-method token and limited card metadata — the card brand, last four digits, and expiration — and a Stripe customer identifier.

2.3 Account and authentication information. We (through our authentication provider) store your login email and a securely hashed password, and, if you use a third-party sign-in (such as Sign in with Apple, Google, or Facebook), the identity information that provider returns to complete sign-in. On your device, your login session is stored in the device's secure storage.

2.4 Consent records. When you consent to receive order communications, we record the exact consent text you were shown, the channel (SMS/email), the status and source of the consent, and technical proof-of-consent details including the timestamp, your IP address, and your device/browser (user-agent). We keep an append-only record of opt-ins and opt-outs.

2.5 Communications records. We keep records of the transactional messages we send you (the recipient phone/email, message content, template, and delivery status) and of order-related chat messages between you and your driver or our support.

2.6 Information we do not collect. The app does not collect your device's GPS location (addresses are typed, not sensed), does not use the camera (only your photo library, and only when you attach a support photo), does not send you push notifications or collect push/device tokens, and contains no third-party analytics, advertising, or tracking SDKs.

3. How the App Uses Your Device

The mobile app requests access to your photo library only when you choose to attach a photo to a support ticket, so you can select an image. It does not access your contacts, camera, microphone, or precise device location. Map screens display your driver's location (provided by our servers) on a map; they do not track or transmit your device's location.

4. How We Use Your Information

We use personal information to:

1. Provide the Service — schedule pickups and deliveries, route drivers, process and weigh your laundry, and fulfill your orders.
2. Process payments — charge your card on file for orders, memberships, and applicable fees, and issue refunds or adjustments.
3. Communicate with you — send transactional order updates, receipts, and service messages by SMS and email, and respond to your support requests.
4. Estimate weight (optional) — if you submit a laundry photo, generate a weight estimate (see §5, Anthropic).
5. Operate memberships — manage subscriptions, allowances, carryover, and overage.
6. Maintain safety, security, and records — prevent fraud and abuse, keep financial and tax records, and maintain proof-of-consent and audit logs.
7. Comply with law and enforce our Terms.

We do not use your information for third-party advertising, and we do not sell your personal information (see §7).

5. Third Parties That Process Your Information

We share personal information with service providers that process it on our behalf to run the Service. We do not authorize them to use it for their own purposes except as needed to provide their service to us. The providers actually used by the Service are:

We may also share information (a) to comply with law, legal process, or lawful requests; (b) to protect the rights, safety, and property of Tama Laundry, our customers, or others; and (c) in connection with a merger, acquisition, or sale of assets, subject to this policy.

6. How We Share Within the Service

To fulfill your order, limited information is shared with the driver assigned to your pickup/delivery (such as your name, pickup/delivery address and instructions, and order details) and with the operator/facility processing your laundry. Operational alerts to our own internal operations channel (see Telegram in §5) may include your name, a masked contact reference, and a short excerpt of an order-related message.

7. We Do Not Sell Your Personal Information

We do not sell your personal information, and we do not share it for cross-context behavioral advertising.

8. Data Retention

We retain personal information for as long as needed to provide the Service and for legitimate business, financial, tax, legal, and record-keeping purposes.

Importantly, some information is retained even after you delete your account (see §9). In particular, we retain order records (including weights, amounts, and pickup/delivery coordinates) for financial and tax purposes, an account-deletion log that records the email, phone, IP address, and user-agent associated with the deletion request, consent and communication records as proof of consent and message history, and support tickets and attached photos. These records are retained after deletion as described below.

9. Your Choices and Rights

9.1 Access and update. You can view and update your profile, addresses, payment methods, and preferences in the app at any time.

9.2 Communications. You can reply STOP to opt out of text messages and manage notification preferences in the app. Because our messages are transactional, opting out may affect order updates.

9.3 Account deletion. You can delete your account from within the app (Profile → Delete Account). Deletion requires you to confirm your email and cannot be completed while you have an order in progress. When you delete your account, we:

• Redact your identifying profile information — your name, email, and phone number are removed from your customer profile, which is then marked deleted;
• Redact your saved addresses — the street line, label, and special instructions are cleared (note: the city, state, ZIP, and approximate coordinates are retained on the address record because past orders reference it);
• Delete your stored payment-method records from our systems and cancel any active membership (no refund; see Terms §6);
• Delete your sign-in credential from our authentication provider; and
• Retain, by design and for legal/financial reasons: your past orders (linked to the now-redacted profile), an account-deletion log entry containing a snapshot of your email, phone, IP address, and user-agent at deletion, your consent and message history, and your support tickets and any attached photos.

In short, account deletion is a redaction-and-retention process, not a complete erasure of all data.

9.4 Data access/export requests. We do not currently offer a self-service data-export tool. To request a copy of your personal information, or to make a privacy request, contact us at support@tamalaundry.com, and we will respond as required by applicable law.

9.5 Stripe-held data. Card data held by Stripe is retained under Stripe's own retention practices; deleting your Tama account removes our local card metadata and cancels subscriptions but does not by itself delete records at Stripe.

9.6 State privacy rights. Depending on your state of residence, you may have rights to access, correct, delete, or limit the use of your personal information, and to be free from discrimination for exercising them. Contact us at support@tamalaundry.com to exercise these rights.

10. Children's Privacy

The Service is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, contact us and we will delete it as required by law.

11. Security

We use reasonable technical and organizational measures to protect personal information, including encryption in transit, tokenization of card data by Stripe (so full card numbers never reach our servers), database-level access controls, and secure storage of your login session on your device. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

12. International Users

The Service is offered in the United States (Hawaii) and our providers process data in the United States. If you access the Service from outside the United States, you understand your information will be processed in the United States.

13. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will provide notice (for example, in the app or by email) and update the "Last Updated" date above.

14. Contact Us

Privacy questions or requests: support@tamalaundry.com (Tama Laundry LLC, PO Box 22766, Honolulu, HI 96823).

© 2026 Tama Laundry LLC. All rights reserved.