Question 1

What is Tama OS?

Accepted Answer

Tama OS is an AI-powered laundry management platform with 13 autonomous agents that handle marketing, dispatch, customer service, recruiting, and competitive intelligence for pickup & delivery operations. It's the only laundry platform where AI does the work — not just provides the tools.

Question 2

How much does Tama OS cost?

Accepted Answer

Plans start at $299/mo for Starter (1 location), $499/mo for Growth (5 locations + 5 AI agents), and $799/mo for Enterprise (unlimited locations + all 13 AI agents). Annual billing saves 17%. No per-transaction fees on Starter and Growth plans.

Question 3

How is Tama OS different from Cents or CleanCloud?

Accepted Answer

Most laundry software gives you tools — dashboards, POS, basic routing. Tama OS gives you an AI workforce. 13 agents autonomously handle your marketing (Maya), dispatch (Kai), customer service (Kalia), recruiting (Ivy), competitive intelligence (Scout), and more. No other platform automates this end-to-end.

Question 4

Do I need my own drivers?

Accepted Answer

Yes, Tama OS helps you recruit and manage your own driver fleet. Our AI agent Ivy automatically posts job listings to Indeed, Craigslist, Facebook Jobs, Google Jobs, and 3 more platforms. She also screens applicants with AI.

Question 5

Can I white-label the apps?

Accepted Answer

Yes. The Enterprise plan includes full white-label: your brand name, logo, colors, and domain on the customer app, driver app, website, emails, and SMS. Your customers never see Tama.

Question 6

How long does setup take?

Accepted Answer

40 minutes. When you launch a new market, Atlas (your AI chief of staff) handles domain setup, SEO configuration, ad campaign creation, driver job postings, and competitive scanning. You provide the market — AI provides the machine.

Question 7

Is there a free trial?

Accepted Answer

Yes, we offer a 14-day free trial on all plans. No credit card required. Book a demo and we'll get you started.

Question 8

What kind of laundry businesses does Tama OS work for?

Accepted Answer

Tama OS is built for pickup & delivery operations — whether you're a laundromat adding P&D, a standalone delivery service, or a commercial laundry serving hotels and businesses. If you pick up, wash, and deliver laundry, we're built for you.

Question 9

Can I run multiple locations?

Accepted Answer

Absolutely. Growth plan supports up to 5 locations, Enterprise supports unlimited. Each location can have its own zone, pricing, drivers, and marketing. Our multi-tenant architecture means each operator gets isolated data and P&L.

Question 10

Do you support franchise operations?

Accepted Answer

Yes — Tama OS is the only laundry platform with true franchise infrastructure. Each franchise partner gets their own tenant with isolated data, their own admin dashboard, their own AI agent budgets, and their own P&L. The franchisor sees everything in God Mode.

Question 11

What payment processor do you use?

Accepted Answer

Stripe. We support auth holds at pickup (card is authorized but not charged), capture after weigh-in (actual charge based on weight), tips, refunds, subscription billing, and B2B invoicing.

Question 12

Can customers book from a website?

Accepted Answer

Yes. Every Tama OS deployment includes a booking website with address autocomplete, scheduling windows, price estimator, and Kalia AI chat. Works on mobile and desktop.

Question 13

How do you handle damaged items?

Accepted Answer

Damage claims are capped at $25 per item and $50 per order. Customers must file within 48 hours of delivery. Optional garment insurance (Basic $0.99, Premium $2.99) is available at checkout for higher-value items. All claims are tracked in the admin dashboard.

Frequently Asked Questions

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Frequently Asked Questions

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